1. AB POLY-PRODUKTER’S HANDLING OF PERSONAL DATA
The European General Data Protection Regulation (GDPR) is intended to prevent your personal privacy from being violated through the processing of personal data. Your personal data may only be processed if you have approved it or if there is support in the General Data Protection Regulation or other law.
1.1 What is personal data?
Personal information is information that in one way or another can be linked to your person. This can be information such as your name or social security number, but also information such as telephone number. Pictures are also a form of personal information, if you can clearly distinguish in the picture.
1.2 Who is responsible for the processing of your personal data?
AB Poly-Produkter, org.nr 556563-6353 with address Redegatan 9, 426 77 Gothenburg, telephone number 031-28 90 70 are responsible for the processing of your personal data. Please note that our payment solution provider (Svea) processes personal data that they collect from our website when making a purchase and are themselves responsible for their processing. Questions? Contact us at info@poly.se
1.3 Processing of personal data:
“Process” is a broad term. According to the legislation, the collection, registration, dissemination and processing are some examples of the processing of personal data Poly-Produkter processes your personal data legally. In cases where we request consent, you can revoke this consent. The processing of personal data that is necessary for us to be able to fulfill an agreement with you or for us to be able to fulfill a legal obligation is permitted without consent. The personal data we process is the data that you have provided to us, and which we collect via our website.
1.4 Who or where do we collect your personal information?
We process personal data that you have shared with us.
2. Personal information that you have provided to us:
When you make a purchase with us in our e-commerce, you will provide us with certain information about you, as well as when you sign up for newsletters. You may also provide information to us for other reasons. The information you provide can be, for example, your name, your contact and address information, your personal preferences and your telephone number.
2.1 Who can access your personal information?
Your personal data is mainly processed by us at Poly Produkter. We will never sell your personal information. In some cases, we share your personal information in order to fulfill our obligations to you in a good and efficient way:
- To ensure that the payment goes through, our payment provider will have access to your personal information.
- In order to be able to deliver your products to your address or delivery point, and to handle returns, we will share your personal information with shipping suppliers.
- To collect and publish reviews on our website, we share your personal information with the supplier who provides us with technical solutions for collecting and publishing the reviews. You can decline from Trustpilot by clicking this link: https://support.trustpilot.com/hc/sv/articles/204024733-E-mailinbjudningar-avregistrering-och-%C3%A5terregistrering
- In order to make the website adapted and relevant to you, as well as to be able to market relevant products, we share your personal information with those who provide us with marketing services. For example Google and Facebook.
- We will share your personal information with IT suppliers who process the personal information on behalf of us as assistants to help us with IT services.
2.2 What personal information is collected about you as a customer and why?
This section describes for what purposes we process personal data, which categories of personal data are processed and on what legal basis the processing is performed for you as a customer at Poly.se
2.2.1. 1) To be able to handle orders / purchases
Personal data is processed to:
- Deliver an ordered / purchased product or service (including notification of delivery or contacts regarding delivery).
- Be able to do identification and age control.
- Manage payments (including to analyze which payment solutions to offer).
- Address control against external sources, eg Population Registration.
- Handle returns, complaints and warranty matters.
The categories of personal data that are processed are:
Legal basis: Fulfillment of purchase agreement
- Name
- Contact information (eg address, e-mail, telephone number).
- Payment information (eg transaction reference, transaction time.).
- Social security number
- Customer number
- Payment history
- Order information, such as which item has been ordered or whether the item is to be delivered to another address.
We use your name, e-mail address, delivery address, home address and telephone number (“your contact information”) to be able to administer your purchase and to fulfill our obligations to you as a customer. The legal basis for our processing is that it is necessary for us to be able to fulfill the agreement regarding your purchase. If your contact information is not provided to us, we will not be able to complete your purchase or otherwise fulfill our obligations in relation to you.
We also process your contact information and information about your purchase in order to be able to handle your possible claims for the right of withdrawal, complaint and warranty. The legal basis for this process is that it is necessary for us to be able to fulfill the agreement regarding your purchase.
2) To be able to manage and administer your user account
Personal data is processed to:
- Grant permission to log in.
- Be able to do identification and age control.
- Maintain accurate and up-to-date information.
- Make it possible to follow purchase history.
- Manage your choices of settings and details of payment history and payment methods.
The categories of personal data that are processed are:
Legal reason: Registered customers – legitimate interest. The processing is necessary to satisfy your and our interest in managing and administering your user account.
- Name
- Contact information (eg address, e-mail, telephone number).
- Username and password.
- Purchase history
- Payment history
- Social security number
- Customer number
- Address information from external sources, eg Population Registration.
3) To be able to handle customer service matters
- Communicate with the customer and respond to inquiries that come in to customer service by phone, email or in digital channels (including social media).
- Be able to make identification.
- Investigate complaints and support matters (including technical support)
The categories of personal data that are processed are:
Legal basis: Legitimate interest. The process is necessary to satisfy your and our interest in being able to handle customer service matters.
- Name
- Contact information (eg address, e-mail, telephone number).
- Your correspondence
- Information about time of purchase, place of purchase, defect / complaint on product.
- User information for My Pages, for example in case of login problems.
- Social security number
4) To be able to fulfill legal obligations (eg regarding requirements in the swedish Accounting Act (bokföringslagen))
Personal data is processed to:
- Be able to fulfill legal obligations, according to requirements in laws, judgments or government decisions, or to the extent required by the swedish Accounting Act (bokföringslagen) or the swedish Money Laundering Act (penningtvättslagen) and can be attributed to an individual.
The categories of personal data that can be processed are:
Legal basis: Legal obligation
- Name
- Contact information (eg address, e-mail, telephone number).
- Your correspondence
- Information about time of purchase, place of purchase, defect / complaint on product.
- User information for My Pages.
- Social security number
- Payment information
5) To be able to use direct marketing via digital mail (eg e-mail and / or SMS)
Legal basis: Legitimate interest – The treatment is necessary to satisfy your and our interest in being able to offer relevant direct marketing
- CRM-ID
- First name
- Middle name
- Last name
- Mobile phone number
- Date of birth
3. Payment services
Invioce
When paying by invoice, we cooperate with SVEA Ekonomi AB. To shop with an invoice, you must enter your social security number or organization number. The prerequisite for being able to trade with an invoice is, among other things, that you are registered in the population register in Sweden or Finland and are over 18 years of age. You may not have any payment remarks. All invoices are transferred by AB Poly-Produkter to Svea Ekonomi AB.
The usual credit check takes place after the personal information has been provided at the checkout, in some cases this means that a credit report is taken. In that case, a copy of the credit report will be sent to your home.
Fakturans betalningsvillkor är 14 dagar. The invoice’s payment terms are 14 days. In the event of late payment, an agreed and statutory reminder fee is paid. The default interest is paid at 2% per month. In the event of non-payment, the invoice is handed over for collection.
Pay in installments
Through our collaboration with Svea Ekonomi AB, you can sign an account credit agreement and thus be able to pay part of your purchase. You choose the credit time by ticking the campaign option that suits you best. The purchase can always be paid in full at any time, before the due date.
The usual credit check takes place after the personal information has been provided at the checkout, in some cases this means that a credit report is taken. In that case, a copy of the credit report will be sent to your home.
If you have any questions, you can call +46 8 – 514 931 13 for further information.
Example of effective interest on purchases of SEK 10,000, term 12 months, 0% interest, set-up fee SEK 195, notice fee SEK 29. 10,55 %.
Debit card
Payment by card is made in accordance with current rules for online payment in Sweden and the EU. We use Svea Ekonomis / Webpay’s hosted PCI-DDS-certified card payment solution.
We accept the following cards: Visa, MasterCard. The money is reserved in your account at the time of order.
All transactions are sent via SSL (Secure Sockets Layer) very securely encrypted. No card numbers are saved. We use the latest security technology for online credit card payment 3D-Secure – a standard developed VISA and MasterCard with the intention of securely validating the consumer when buying online.
4. Marketing of our products via electronic mail (eg e-mail and SMS)
We will send out direct marketing via e-mail such as relevant offers and news if you yourself have requested to receive this via a special form on our website.
5. Where is your personal data processed geographically?
Poly-Produkter generally processes your personal data within the EU / EEA, but in individual cases we use suppliers from countries outside the EU / EEA. When we transfer your personal data outside the EU / EEA, Poly-Produkter ensures that there is a sufficiently high level of protection. Poly-Produkter transfers your personal information to the USA, to our review provider and our suppliers who provide services to market relevant products and to make poly.se as relevant as possible for you as a customer.
6. How long do we store your personal information?
Personal data that we process for the purpose of administering your purchase or to fulfill our obligations to us under the agreement is not stored for a longer period than is necessary for us to be able to administer your purchase or fulfill our agreement.
Purchase:
For accounting purposes, we store information about our agreement with you for seven years in accordance with current accounting legislation.
After you have made a purchase on Poly.se, we may use your e-mail address and / or telephone number for direct marketing via digital mail. We will store your information for 36 months, if you do not contact us to have your data deleted.
Marketing:
If you have given your consent to receive direct marketing via digital mail (e-mail or SMS) from us, we will save your information for this purpose, until you unsubscribe or ask us to stop contacting you, or oppose the processing of your personal data for direct marketing.
Your personal data may be stored longer than stated above insofar as we are obliged to do so in accordance with law, regulation or government decision.
You have the right to withdraw all or part of a given consent to the processing of personal data at any time. The revocation of your consent means that we will not continue to process your personal data for the purpose for which your consent was intended and that we delete the personal data in question. To the extent that we do not need them for any other purpose under this Privacy Policy.
You also have the right to object at any time to the processing of your personal data for direct marketing. If you notify us that you object to us processing your personal data for the purposes of direct marketing, we will cease processing your personal data for these purposes and delete the personal data concerned. To the extent that we do not need to continue to process the information in question for any other purpose in accordance with this Privacy Policy.
In accordance with current data protection legislation, you have the right to find out once per calendar year free of charge which personal data we process about you and the right to request correction of your personal data. If you would like this information, please submit a written request to us. According to current personal data legislation, the request must be sent signed by you to us by mail. It can therefore not be sent by e-mail.
Under certain conditions, you also have the right to request deletion or restriction of your personal data or object to our processing. You also have the right to lodge a complaint with the Swedish Data Inspectorate (Datainspektionen) or another competent supervisory authority that exercises supervision over companies’ handling of personal data.
You also have the right to, under certain conditions, obtain the personal data concerning you that you have provided to us in a structured, generally used and machine-readable format and have the right to transfer this to another personal data controller (data portability).
Think of…
If you use social media, such as Facebook or Instagram, to get in touch with us, the information and personal data are always transferred to third parties (the company / organization that runs the social media). For your own sake, we recommend that you do not send sensitive information to us via social media.
The rapid development of the internet sometimes means that it may sometimes be necessary to change our processing of personal data. We therefore reserve the right to update and change these guidelines for the processing of personal data. If we do this, we will correct the date of “last updated” at the bottom of the website. In the event of extensive changes, we will notify you.
Last updated 2021-05-20
1. ABOUT COOKIES ON POLY.SE
Poly-Produkter uses cookies on poly.se to be able to give you a better user experience. Based on knowledge of how the website is used, we can also develop the website and make it even better. On this page you will find information about how we use cookies.
1.2 Cookies:
Cookies are small text files consisting of letters and numbers sent from our web server and saved by your browser or device. Cookies are stored on your computer when you visit certain websites. Cookies do not contain or collect information by themselves. However, when loaded by a server via a web browser, they can provide information that makes it easier to provide a more user-friendly service.
Only the website that saved the cookie can read it. A cookie can not harm your computer, can not contain viruses or program code and can not be linked to an individual or IP number.
In order for you to use our entire website, cookies must be installed. If you deactivate a cookie that has been installed, you can probably still browse the website, but some functions may then have been deactivated. Cookies are activated automatically in most browsers. Note that if you do not make any changes, it means that you accept the default settings for the browser and agree to the use of cookies. If you do not agree, you can change your browser settings and restrict or disable cookies.
1.3 What are cookies used for?
Poly-Produkter uses cookies on poly.se to improve your customer experience and give you relevant information and offers. Cookies are used for certain functions that improve the website for the user or give us statistics about how you as a visitor use the site. Cookies are also used to store functional settings such as language and other information. By using poly.se (Poly-Produkter’s website), you agree to the processing of cookies as stated here. We also use cookies to direct relevant marketing to you, for example at so-called retargeting, which means that after a visit to poly.se, ads from Poly-Produkter can be displayed on other websites that you visit.
1.4 What is a cookie?
A cookie is a small text file that is saved on your computer when you visit a website. Poly-Produkter uses the information for statistical purposes, to follow what the visitor does on the website and to improve and make the experience more personal. There are two types of cookies, permanent and session cookies.
- Permanent cookies remain on the visitor’s computer for a certain period of time.
- A session cookie is stored on your computer as long as you are on a web page. As soon as you close the browser, the session cookie disappears.
1.5 How are cookies used?
Poly-Produkter uses cookies to improve and adapt the website to you as a visitor. Examples of functions that are affected by cookies are:
- handling purchases, logging in to your customer account and shopping cart.
Cookies also help to store certain information that adapts advertising and offerings to give you as a visitor a more personal and relevant experience.
We use Google Analytics, which may associate information about you as a visitor with information from logged in Google users who have consented to personalized advertising. The information may include information about the end user’s search history and data from sites that partner with Google. The information is used to give us aggregated and anonymized insights into the user’s behavior between different devices. By using our site and accepting tracking cookie management, you consent to such use. You can access and / or delete such information through Google’s My Activity.
Permanent cookies are used, for example, to store personal settings made on www.poly.se. This means that you do not have to repeat the same thing every time you visit our website. Session cookies are used to compile statistics on the use of the site.
By using Poly-Produkter’s website and / or by accepting our privacy and cookie policy, you agree to our use of cookies. Please note that if you choose to waive cookies by using some form of blocker, you will not be able to make purchases on www.poly.se. Other functionality on the site may also be limited.
If you do not accept the use of cookies, you can turn it off under security settings in your browser. Please note that cookies can be deleted manually from your hard drive at any time.
1.6 Do I have to accept cookies?
You decide for yourself if and to what extent you want to allow cookies to access your computer. If you do not want to accept cookies, your browser can be set so that you automatically refuse to store cookies or are informed every time a website requests to store a cookie. Previously stored cookies can also be deleted through the browser. All browsers are different, see the browser’s help pages for more information. If you choose to deactivate cookies, we can not guarantee that all functions on poly.se will work.
1.7 Which cookies does poly.se use
Basic functionality:
Poly-Produkters’ e-commerce platform sets cookies to ensure basic functionality on the site, such as the shopping cart and checkout etc. must work correctly.
Function cookies:
To be able to enable login functions and the ability to order products, we use function cookies. These cookies are used for our website to function correctly. We use these cookies to:
- The products you put in the shopping cart remain there
- The information you enter in connection with the order is saved
- The street address is added if you enter a postcode
- You can choose different ways to have your order delivered depending on wich country you live in
- You can choose different ways to pay for your order, depending on wich country you live in
- You can shop safely online at Poly.se
- Your browser settings can be saved to optimize how the website is displayed on the screen
- The page usage on the website is saved, so you can go back and forth to previously visited pages
- Language and country are saved so you do not have to select language and country again
- You have the option to save your login details so that you do not have to enter them again
- The payment method can be saved, so that it is preset the next time you shop
Advertising and marketing:
These cookies are used to show you as a visitor messages that are personalized based on your online behavior. We analyze your online behavior in order to make our personal messages as relevant as possible. We may display these personalized messages on our website or off our platform. We use several different advertising platforms where you can see these personalized messages. Finally, we analyze your behavior and your profile to find others like you and hopefully also get them interested in us. Thanks to our advertising cookies, we can:
- Generate ads that are tailored to you.
- Prevent you from seeing the same ads every time.
- Prevent you from seeing ads for products you just purchased.
- See if you have responded to the ad. You can do this, for example, by watching a video, clicking on an ad, replying to a message on Instagram or the like.
- See if you placed an order after viewing or clicking on an ad
- See if online ads make you buy something on Polys web shop.
- Contact other people with the same behavior or profile as you and make them interested in visiting Poly’s website.
- Poly only uses advertising cookies if you have allowed it. From the moment you revoke your permission to use and save ad cookies, ads can still be displayed, but the ads are then random.
We use these third-party cookies:
Third-party cookies are cookies that an external party places in your device via embedded content or uses a share button from Facebook or Youtube. Poly-Produkter does not handle these cookies, read more on the respective website for third parties for more information on how these are handled:
- Google Ads – For Google Advertising.
- Google Ads Remarketing – Used for remarketing.
- YouTube – We use various Youtube videos on the site.
Google’s Privacy Policy - Facebook Ads – a cookie is set to customize the ad content in Facebook’s advertising program.
- Instagram – We link between Instagram and the site.
Facebook’s Privacy Policy - Sleeknote – For creating personal popups on the website. Information that we have collected about you is saved for 12 months, information that you have provided to us, we save for 3 years.
Sleeknotes Privacy Policy - APSIS One – For direct marketing via electronic mail (e-mail and SMS). Information we have collected about you is stored for 36 months.
Information that you have provided to us yourself, we save until you inform us otherwise.
- MailChimp – For direct marketing via electronic mail (e-mail and SMS).
Information that you have provided to us yourself, we save until you inform us otherwise or for 5 years. The data is transmitted and stored outside the EU / EEA securely.
- Interact – For Quiz results. The data is transmitted and stored outside the EU / EEA securely. Information that you have provided to us yourself, we save until you notify us otherwise or for 1 year. Interact GDPR Interact Privacy Policy
Analysis cookies:
We collect statistics about our users in order to improve our website. We use cookies to:
- Track the number of visitors to the site and compare statistical information
- Perform analyzes, so that we can make the visit to our platforms as satisfactory as possible for our visitors
- Optimize multiple Google services like Google Analytics
- Optimize our sites in general
Google Tag Manager – used to manage tracking on the site.
Google Analytics – to analyze how visitors use the site, Google Analytics sets cookies to track what visitors do. Here you can read more about how they are used. We anonymize IP and transaction ID in the tracking. The data is stored as follows: _utma = 2 years, _utmb = 30 minutes, _utmc = session cookie (deleted when you close the browser).
1.8 How do I delete cookies?
If you do not want to use cookies, you can turn it off under the settings tab in your browser (see the browser’s help pages for more information). In the browser, you can also delete previously stored cookies from other websites you have visited.
Delete cookies, PC: use the shortcut CTRL + SHIFT + Delete
Delete cookies MAC: click on the browser you use:
1.9 More about cookies
According to the swedish Electronic Communications Act, which entered into force on 25 July 2003, everyone who visits a website must be informed of what cookies are used for and have the right to refuse such use.
You can read more about cookies on the Swedish Post and Telecom Agency’s website and at: www.minacookies.se
Contact us
Feel free to contact us if you have any questions about how we use cookies.
Other
We reserve the right to make changes to the website without further notice and reserve the right to misprint. We disclaim all liability for damages that may arise when goods from Poly-Produkter have been used by the consumer in an incorrect manner.
Last updated 2021-05-21