We who provide www.poly.se are AB Poly-Produkter, org.nr 556563-6353, 426 77 Västra Frölunda, Göteborg, Sverige (”Poly”). The terms “we, our, ours, us” below refer to Poly-Produkter.

To be able to register a user account with us or to be able to make a purchase through our site, you must be 18 years of age or older. If you are under 18 years of age, you must have the parent’s approval, with reference to the swedish Parental Code (föräldrabalken). Poly-Produkter reserves the right in individual cases to refuse or change your order if, for example, you have provided incorrect personal information and / or have payment remarks.

By purchasing product (s) from our range and / or registering a user account on our site, you accept our General Terms and Conditions and thereby certify that the information you provide about yourself is correct.

We have the right to unilaterally change these General Terms and Conditions and any changes we make do not take effect until 30 days after the adjusted terms and conditions have been made available on our site.



031-28 90 70

Opening hours:

Monday to thursday 8:00-17:00, friday: 8:00-16:00, saturday and sunday: closed

Postal address:

AB Poly-Produkter, Redegatan 9, 426 77 VÄSTRA FRÖLUNDA

Visiting address:

Redegatan 9, Västra Frölunda

Organization number:





When you order product (s) via our site, the prices stated on www.poly.se apply. Prices are stated in Swedish kronor or Euro including VAT (VAT not included for norwegian customers). Other fees such as payment and shipping fees are listed separately.

Circumstances that we can not influence can cause our prices and fees to change, such as a significant change in raw material prices, a change in currency or a change in VAT. 25% VAT is included in all prices with the exception of norwegian customers where VAT is not included. Should the VAT change, we reserve the right to adjust our prices and fees by the corresponding amount.

Our fees at present:
Shipping within Sweden: SEK 59 (SEK 29 for leashes. Free shipping on purchases over SEK 500 within Sweden. Shipping outside Sweden varies depending on country and product. Please check your shopping cart for current shipping)
Uncollected package: SEK 350.

Fees outside the EU:

If you shop outside the EU, there may be costs such as VAT and customs in addition to the price reported in your order confirmation.



Invoice is only available for Sweden and Finland. When you choose the payment method invoice, the invoice must be paid within 14 days from the order date. You will find the payment details for the invoice in the email you received from SVEA Ekonomi in connection with the purchase.

When paying invoices, Poly-Produkter or its partner may make a credit report. If so, you will be informed of this.

Debit card:

Here you pay with your debit card directly at the checkout at www.poly.se. Vi accepterar Visa och Mastercard. We accept Visa and Mastercard. When you pay in this way, the payment is handled by our payment partner SVEA Ekonomi to guarantee fast and secure payment. In the event of a return, a refund will be made to the payment card you used for payment. We always encrypt your card number, which makes your purchase secure. If you want to know more about the security of card payments, you can read more about encryption under Technical information.

Direct payment:

When you use the direct payment method, the money will be deducted directly from your account when you make the purchase on our site. No reservation is made.


Poly-Produkter may for periods have campaigns on www.poly.se with more favorable terms than what appears under these General Terms and Conditions, for example regarding payment. Terms with more favorable offers apply as long as the campaign is active. We reserve the right to withdraw such promotions at any time. When a campaign is terminated or revoked, these terms apply without change. Specific offers on specific goods are limited in time and as long as stock lasts.


You have the right, for example, to open the packaging and review the item you bought. If you are not satisfied with your purchase, you have a 14-day right of withdrawal from the day you received the product, according to the swedish Distance Contracts Act (distansavtalslagen). This means that you have the right to cancel your purchase by notifying us within 14 days of receiving the item. To send the item back, fill in the return slip that is included in your package and state what you return. Before you send the product back, we ask you to contact us at info@poly.se, that you want to return. You are responsible for return shipping and transport risks. Returned goods and their packaging must be in unchanged condition, ie unused and not destroyed or damaged. You do not have to send the item back in the same packaging it came in.

A fee for shipping will be added upon return, and this varies depending on the size and weight of the package, what country and what product the return concerns.

The right of withdrawal applies to almost all our goods in our range. The right of withdrawal does not apply to custom-made goods according to your wishes, or which have a clear personal touch.

If you choose to return the item, we will refund the full amount except for the return shipping and for any additional services. Refunds will be made as soon as possible and no later than within 14 days of us receiving your notification that you wish to use your right of withdrawal.

If you choose to return only part of your order, we do not refund any fees for express, shipping and return shipping fees, which is because fees are the same regardless of how many items you ordered.

For goods delivered with DHL, the withdrawal period starts no earlier than the day you receive the delivery and the delivery note.

* As we want to protect our environment and reduce unnecessary emissions, we have no free returns. We therefore ask you to contact us before you place your order if you have any product questions or other concerns.

If you have any questions regarding your right of withdrawal, contact us by phone
031-28 90 70, e-mail info@poly.se.


In accordance with the swedish Consumer Purchase Act (konsumentköplagen), you as a consumer always have a three-year right to make a complaint from the time you receive the product. An item can be complained about if an error that existed at the time of delivery has occurred. It is important that you contact us by e-mail info@poly.se as soon as you can, preferably within 2 months. If, after contacting us, you are to return the item, it must be sent to the address provided on the return note that came with the shipment. When we have received the item that you want to complain about, we will decide whether it is a defect in the item. If there is a defect in the product, we will replace you as soon as possible and no later than 30 days from the time we received the product from you. In the event of an approved complaint, we are responsible for shipping and overhead costs for the product you have complained about. The amount is paid back to the account from which the purchase was made.


For uncollected packages, we charge a fee of SEK 350 incl. VAT, to cover the transport company’s fees.


Depending on how you have chosen to pay for your item, the refund will be made in different ways. Below you will find information about repayment on payment methods.


Your return is automatically deducted and you see it on the next invoice.

Debit card:

The amount is paid back to the same debit card from which the money was deducted.


Free shipping for orders over SEK 500 within Sweden. If your order is divided into several deliveries, the shipping fee will only be charged once.

Shipping options are selected at checkout.


Disputes must in the first step be resolved by agreement after discussion with Poly-Produkter’s customer service.

If the dispute is not resolved, we recommend that you contact the swedish General Complaints Board (Allmänna reklamationsnämnden), www.arn.se or Box 174, 101 23 Stockholm. We always follow their advice. You can also file a complaint at
European Commission website http://ec.europa.eu/odr.

You can find information about your rights as a consumer on the Swedish Consumer Agency’s website www.konsumentverket.se.


We usually answer questions via e-mail within 24 hours of receiving your question, this only applies on weekdays. For other support matters such as complaints, transport issues, etc., the processing time may be longer.


Do not send advances:

We are not responsible for money, checks and stamps sent by letter.


We report all frauds and data breaches to the police, as well as attempts to do so. We reserve the right to refuse or cancel your purchase if we have reason to suspect fraud, hacking and / or other types of misuse of our site.


All sales and delivery agreements are subject to force majeure. This can mean fire, strike and lockout, operational disruptions, war, hindered import or export, lack of transport options, change of currency, commodity prices, tariff or other cases, accelerated by circumstances, why we can not advise. The above-mentioned events constitute grounds for exemption and entail exemption from damages and other sanctions. If the circumstance has lasted longer than two months, both you and we have the right to cancel the purchase with immediate effect.


Screen settings may have individual screen settings depending on the screen you are using, which may affect the color reproduction. Therefore, we can not guarantee that the color shades of the goods match the images you as a consumer see on our site. We reserve the right to make typographical errors.


Read more about how we process and save your personal data this spring integrity policy

These conditions have been established by Poly-Produkter 2020-01-31